What happens if a users payment fails?

Modified on Wed, May 19, 2021 at 10:53 AM

When a user's payment fails the system will attempt to charge them every day for 3 days. 


Will the user's campaigns be paused if a payment fails?

If the user current has a positive credit balance the campaigns will continue to run. If the user doesn't make a payment by day 3 all campaigns will stop running.


Can a user still login to the system if they haven't paid?

Yes, but they will be prompted to make a payment.


What will happen to the user's virtual number if they don't make a payment?

A user has 5 days to make a payment before we release their virtual number(s) back to the phone company.

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